Delivery & returns
A clear overview of how delivery and returns work at Froart.
For full legal details, please refer to our Terms & Conditions.
Delivery methods
We ship orders across Poland and other EU countries. We currently use InPost (InPost Parcel Locker or courier). Free delivery on orders of PLN 500 or more. Available delivery methods and their costs are shown at checkout, and may vary depending on your order and destination.
| Product type | Dispatch time |
|---|---|
| Ready-made pieces | 1–3 business days |
| Resized rings or shortened chains/bracelets (prepared specifically for your order) | Up to 10 business days |
| Made-to-order pieces | Up to 30 business days |
Once dispatched, delivery usually takes 2–3 business days within Poland, and around 10 business days for other EU destinations. We’ll send tracking information as soon as your order ships.
In-store pickup
You may collect your Order at our boutique:
Froart Jubiler
ul. Gołębia 10, 31-007 Kraków, Poland
Pickup details and available collection times are shown during checkout. We’ll email you once your order is ready. Please wait for that confirmation before visiting.
Packaging & safety
Every order is carefully packed to protect the jewellery during transport.
If your parcel appears visibly damaged on delivery, you may ask the carrier to record the damage. This is recommended for practical reasons but is not a condition for making a complaint or exercising your statutory rights.
Returns
You have the right to withdraw from a distance contract within 14 days of receiving your order, without giving any reason.
Submitting a return request
To start a return:
- complete and submit the online withdrawal form, also linked in the footer and in your order confirmation email;
- or send a withdrawal statement to request@froart.pl with your order number and the product concerned.
Return shipping
Once you’ve let us know, send the product back within 14 days to:
FROART
ul. Gołębia 10, 31-007 Kraków, Poland
Please note:
- pack the jewellery securely, include the receipt and, where possible, leave the original product tag intact;
- send the parcel following the instructions we email you once your withdrawal is confirmed (including a return label where applicable). We don’t accept cash-on-delivery returns, and we don’t collect returns from parcel lockers or pickup points.
Returns are free: Froart covers the return shipping cost when you withdraw from the contract.
Refunds
We will refund the payments received from you without undue delay and no later than 14 days from the day on which we were informed of your withdrawal, using the same payment method used for the original transaction.
We may withhold the refund until we have received the returned product or until you provide evidence that you have sent it back, whichever occurs first.
The refund includes:
- the price paid for the returned product;
- the cost of the least expensive standard delivery option available at the time of purchase.
You may be liable for a reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
Products excluded from the right of withdrawal
Pieces made to order according to your individual specifications or personal requirements cannot be returned.
If you are unsure whether your product qualifies for withdrawal, please contact us before returning it: froart@froart.pl · Contact