Online Store Terms and Conditions

FIRMA JUBILERSKA “FROART” S.C. ERWIN FRONT, ANDRZEJ FRONT
Effective from October 1, 2026
froart@froart.pl · +48 603 351 676 · ul. Gołębia 10, 31-007 Kraków, Poland

Please take a moment to read these Terms & Conditions before using our online store.

These Terms & Conditions are always available on our website. You will also receive them by email after placing an Order.

By placing an Order, you confirm that you have had the opportunity to read these Terms & Conditions and accept their provisions to the extent permitted by applicable law.

In these Terms & Conditions:

• “We”, “us” and “our” refer to the owner of the Froart Jubiler store;
• “You” and “your” refer to you as our Customer and Consumer.

1. General provisions

1.1. Seller

The online store available at froart.pl is operated by:

FIRMA JUBILERSKA “FROART” S.C. ERWIN FRONT, ANDRZEJ FRONT
ul. Gołębia 10
31-007 Kraków
Poland
Tax ID (NIP): 6790044235
REGON: 350206437

You can contact us:

• by email: froart@froart.pl
• by phone: +48 603 351 676

We answer phone calls during the opening hours of our physical store:

• Monday–Friday: 10:00–18:00
• Saturday: 10:00–14:00

1.2. Legal basis

These Terms & Conditions are based in particular on:

• the provisions of the Polish Civil Code;
• the Polish Consumer Rights Act of May 30, 2014;
• the Polish Assay Law of April 1, 2011;
• Regulation (EU) 2023/988 of the European Parliament and of the Council on general product safety (GPSR).

1.3. Customers

You can become our Customer only if you are an individual purchasing from us privately, for purposes not directly related to your business or professional activity.

We do not process B2B transactions. This means that we do not issue VAT invoices with your business tax identification number (NIP).

As our Customer, you are entitled to request an invoice issued to you as an individual, without a business tax identification number. You may request one within 3 months from the end of the month in which you paid for your Order.

1.4. Product Safety (GPSR)

Our Products comply with applicable product safety requirements, including the requirements of the EU General Product Safety Regulation (GPSR).

Product and manufacturer identification details, warnings and safety information are available on each Product page and on our Product Safety (GPSR) page.

1.5. Store availability

The Store is available 24 hours a day, 7 days a week.

Access to the Store may be temporarily limited or interrupted due to maintenance, technical issues or security reasons beyond our control. This does not affect any Contracts already concluded.

Our Customer Service is available:

• Monday–Friday, 10:00–18:00;
• Saturday, 10:00–14:00.

Messages received outside these hours will be handled on the next Business Day.

1.6. Applicable law

These Terms & Conditions are governed by Polish law. If you are a Consumer living in another EU Member State, choosing Polish law does not limit the protection provided to you by mandatory provisions of the law of the country where you live.

These Terms & Conditions do not limit any rights you have under applicable law.

If any provision of these Terms & Conditions is unlawful, the relevant provisions of applicable law will apply instead.

2. Definitions

3. Customer Account and electronic services

3.1. Customer Account

You may voluntarily create a free Account in the online Store. An Account makes it easier to place Orders, view your Order history, manage your details and use other Store features.

You can also place an Order without creating an Account.

Signing in to your Account does not require a password: you enter your email address and we send you a one-time sign-in code. You can also sign in through Google or Facebook. Your Account is created the first time you sign in. The information you provide should be accurate and up to date. You may not create or use an Account on behalf of another person without their authorization.

3.2. Login details and Account security

You are responsible for keeping your one-time sign-in codes confidential and for securing access to your email inbox and to the Google or Facebook account you use to sign in.

We are not responsible for any damage resulting from you voluntarily sharing your login details with another person.

If you suspect that someone has gained unauthorized access to your Account, please contact us immediately at froart@froart.pl.

3.3. Electronic services

Through the Store, we provide services including:

• Customer Accounts;
• the Order form;
• the shopping cart and Order placement process;
• the contact form and withdrawal form;
• Order status information;
• notifications related to Order processing.

The available features may vary depending on whether you use an Account.

3.4. Technical requirements

To use the Store, you need:

• a device with Internet access;
• an up-to-date web browser;
• an active email address;
• depending on the Store functionality, JavaScript and cookies enabled.

We recommend using up-to-date software. We are not responsible for problems resulting solely from your equipment, software or Internet connection not meeting these requirements.

3.5. Prohibited use of the Store

When using the online Store, you must not:

• send content that is unlawful or infringes the rights of third parties;
• upload or transmit malicious code;
• disrupt the operation or security of the Store;
• bypass or attempt to bypass Store security measures;
• take actions that may interfere with the proper operation of the Store.

3.6. Deletion or restriction of Account access

You may delete your Account at any time through your Account settings or by contacting us.

We may temporarily restrict access to your Account or to a particular Store service for maintenance, security, technical or legal reasons. We will inform you in advance where possible.

We may restrict or close access to your Account if you breach these Terms & Conditions or applicable law, including the rules described in section 3.5.

4. Froart Products

4.1. Characteristics of Froart jewellery

Some of the jewellery offered in the Store is handmade in our workshop. Information about the manufacturer of a particular Product is provided on its Product page.

Froart jewellery is handmade and may contain natural gemstones, including precious and semi-precious stones. As a result, individual pieces may have:

• natural inclusions, including tiny fractures or air bubbles;
• differences in colour, saturation or clarity;
• subtle variations resulting from the handmade production process.

These characteristics do not constitute a lack of conformity of the Product with the Contract, provided that they are consistent with the Product description presented before purchase.

We make every effort to ensure that the Store contains accurate Product descriptions, photographs, specifications and availability information.

Minor differences in colour, appearance or proportions may result from lighting conditions, the way a photograph was taken or the settings of your device or screen.

4.2. Metal fineness and assay marks

Our jewellery is made of 585 (14K) gold and 925 silver.

Jewellery is marked with an official assay mark where this is required under Polish Assay Law.

4.3. Product safety

Our jewellery is nickel-free. Some jewellery items contain small parts or components that may pose a risk to small children.

Full safety and manufacturer information is available on our Product Safety (GPSR) page.

4.4. Types of Products

Ready-to-ship jewellery

These Products are in stock and are dispatched within 1–3 Business Days.

Jewellery requiring modification

These Products are modified at your request. Available modifications include:

• Ring resizing. We can resize selected ring models. Gold rings can be increased or reduced by up to two sizes, and silver rings by up to four sizes. Information about available sizes and whether a particular ring can be modified is provided on the Product page.
• Shortening a chain or bracelet. Gold and silver chains and chain bracelets can be shortened where their construction allows it. Available lengths and modification options are provided on the relevant Product page.

Products requiring standard modifications are usually dispatched within 10 Business Days.

Made-to-order Products

Some Products from our collection can be made to your special order according to your specified requirements. If a particular jewellery design can be created as a special order, this information will be provided on the Product page.

Such Orders are prepared and dispatched within up to 30 Business Days.

A Product made according to your individual requirements is not subject to the statutory Right of Withdrawal. We will clearly inform you of this before you place your Order.

5. Placing Orders and conclusion of the sales Contract

5.1. How to place an Order

To place an Order, add the selected Product to your cart, provide the information needed to process the Order, choose your delivery and payment method, and check the total price and Order summary.

Finally, confirm your Order. By doing so, you also confirm that the Order involves an obligation to pay.

5.2. Order confirmation and conclusion of the Contract

After you place an Order, we will send you an Order confirmation email. The Contract is concluded when we send this email.

The email contains a summary of your Order and a link to these Terms & Conditions.

Orders are paid in advance, and we begin processing them once the payment has been received and recorded.

5.3. Product availability and exceptional situations

We make every effort to ensure that Product availability, descriptions and prices are accurate and up to date.

However, in the case of limited-edition or one-of-a-kind jewellery, a Product may be sold in our physical store before its online availability has been updated.

Technical errors or obvious pricing errors may also occasionally occur in the Store, for example PLN 10 instead of PLN 1,000.

If we identify an obvious error in the price or description of a Product, we will contact you to clarify the situation. If the error is clearly obvious and this is supported by the circumstances of the Order, we may refuse to process the Order in accordance with applicable law.

If payment has already been made, we will refund the amount paid.

6. Prices and payments

6.1. Product prices

Product prices in the Store are shown in Polish złoty (PLN) and include applicable VAT.

During the Order process, you will see the Product price.

6.2. Delivery costs

The delivery cost will be shown in the Order summary before you confirm your Order.

Free delivery is available for Orders with a Product value of at least PLN 500 before applying discounts, promotional codes or other price reductions.

6.3. Sales documents

For each Order, we issue a fiscal receipt, which is included with the shipment.

If you need an invoice issued to you as an individual, you may request one in accordance with applicable law and provide the required information.

6.4. Payment methods

Online payments in the Store are processed through Shopify Payments.

Available payment methods include:

• BLIK;
• Visa and Mastercard payment cards;
• Apple Pay;
• Google Pay;
• Klarna.

Available payment methods may depend on the options currently offered by the payment provider.

6.5. Price reductions and the lowest price in the previous 30 days

When we announce a price reduction, we provide the lowest price that applied to the Product during the 30 days before the price reduction was introduced.

If the Product has been on sale for less than 30 days, we provide the lowest price that applied from the first day the Product was available for sale.

7. Delivery and personal pick-up

7.1. Available delivery methods

We offer delivery to addresses in Poland and, where available, to other European Union countries.

We currently use InPost services. Depending on the Order and delivery location, you may choose delivery to an InPost Parcel Locker or courier delivery. The delivery methods currently available and their cost are always shown when you place your Order.

Practical information about shipping and returns is available on our Delivery & Returns page.

7.2. Order processing times

7.3. Temporary changes to processing times

Standard processing times may occasionally be extended due to temporary changes in our operations, including holiday periods, workshop closures or temporary Store closures.

We will inform you of any such changes before you place your Order and provide an appropriate notice on our website in advance.

7.4. Delivery times and shipment tracking

• Processing time: The time stated in section 7.2 covers preparing and dispatching your Order and does not include the time required by the carrier to deliver the shipment.
• Delivery time: The estimated delivery time after dispatch depends on the delivery location and the selected delivery method.
• Shipment tracking: Where available, we will provide you with information allowing you to track your shipment after it has been dispatched.
• Maximum delivery time: Unless we have agreed a different delivery date or period with you, we will deliver the Product without undue delay and no later than 30 days from the date the Contract was concluded, in accordance with applicable law.

7.5. Personal pick-up

You may choose to collect your Order from our physical store at:

FROART
ul. Gołębia 10
31-007 Kraków
Poland

We will let you know when your Order is ready for collection.

7.6. Delivery and transport issues

We carefully pack and secure every Order for transport.

If your shipment arrives visibly damaged, you may report this to the carrier or contact us so that we can help resolve the issue.

Failure to inspect the shipment or prepare a damage report does not affect your statutory rights.

We are responsible for the Product until it is delivered to you or to a third party designated by you other than the carrier, to the extent required by applicable law.

8. Returns and Right of Withdrawal

You may withdraw from the Contract within 14 days of receiving the Product, without giving any reason.

8.1. How to exercise your Right of Withdrawal

You may withdraw from the Contract:

• by completing the withdrawal form, also available in the Store footer under the “Policies” section. You do not need a Customer Account. The link to the form is also included in the Order confirmation email;
• by email, by sending your withdrawal statement to request@froart.pl.

When submitting your withdrawal statement by email, please provide the Order number you are withdrawing from and the name of the Product you wish to return. This will help us identify your Order.

If you submit your withdrawal statement using the online form, we will send you an email confirming that we have received it.

8.2. Returning the Product

After submitting your withdrawal statement, you must send the Product back to us no later than 14 days from the day you informed us of your withdrawal. Once we confirm your withdrawal, we will send you shipping instructions, including a return label where applicable.

Return address:

FROART JUBILER
ul. Gołębia 10
31-007 Kraków
Poland

We do not accept returns sent cash on delivery or delivered to a Parcel Locker, collection point or any location other than the return address stated above.

You are responsible for the Product until we receive it.

Original tags, seals and packaging are not legally required for a return to be valid. However, where possible, please leave the original tags or seals attached and return the Product in its original packaging. This will help us identify and inspect the Product and process your return efficiently.

8.3. Reduction in the value of a returned Product

You have the right to inspect the jewellery and check its nature and conformity with the Contract to the extent that you could reasonably do so in a physical store.

If the jewellery shows signs of use beyond what is necessary to check its nature, characteristics and functioning, you may be liable for any resulting reduction in value.

Any reduction in the refund will be limited to the actual decrease in the value of the Product.

8.4. Products not eligible for return

The Right of Withdrawal does not apply to jewellery made to a special order according to your individual requirements, as described in section 4.4 of these Terms & Conditions.

If the Product does not conform to the specifications you provided, for example because the size is incorrect, please contact us before returning it.

We will try to adjust the jewellery to meet your expectations within the available modification options.

This does not affect your statutory rights if the Product is not in conformity with the Contract.

8.5. Refunds

We will refund the price of the jewellery covered by your withdrawal, including the cost of the cheapest standard delivery option available for your Order.

We will issue the refund no later than 14 days from the day we receive your withdrawal statement, using the same payment method that you used for the purchase.

We may withhold the refund until we have received the returned Product or until you provide proof that you have sent it back.

Returns are free: we cover the cost of sending the Product back to us when you withdraw from the Contract.

8.6. Product exchanges

Returned Products cannot be exchanged.

If you would like to receive a different Product, you may withdraw from the Contract and place a new Order.

9. Complaints and your statutory rights

9.1. Your statutory rights

If the Product you receive is not in conformity with the Contract, you have the rights provided by applicable consumer protection law.

We are responsible for a lack of conformity of the Product with the Contract if the lack of conformity existed at the time the Product was delivered and became apparent within 2 years of delivery.

As a general rule, a lack of conformity that becomes apparent within 2 years from delivery is presumed to have existed at the time of delivery, unless the nature of the Product or the lack of conformity indicates otherwise or the contrary is proven.

Your options:

If the Product is not in conformity with the Contract, you may choose repair or replacement of the jewellery.

If the option you choose is impossible or would require us to incur excessive costs, we may use the other option described above.

In certain situations, you may also request a price reduction or withdraw from the Contract. This includes situations where:

• we refuse to repair or replace the jewellery;
• we do not repair or replace the jewellery within a reasonable time or without significant inconvenience to you;
• we attempt to repair or replace the Product, but it remains non-conforming.

If the lack of conformity is substantial, you may request a price reduction or withdraw from the Contract without first requesting repair or replacement.

If you withdraw from the Contract because the Product is not in conformity with the Contract, we will refund the amount you paid in accordance with applicable law.

9.2. How to submit a complaint

You may submit a complaint by email to froart@froart.pl or in any other form permitted by law.

Where possible, please provide:

• your name and contact details;
• your Order number or other information allowing us to identify the purchase;
• the Product concerned;
• a description of the problem;
• information about whether you prefer repair or replacement.

You may also attach photographs or other information that may help us assess the issue.

We also provide a complaint form, which you may print, complete and send to us by email as a scan to froart@froart.pl or by post to:

Froart Jubiler
ul. Gołębia 10
31-007 Kraków
Poland

9.3. Providing the Product

After you submit a complaint, we will let you know how to provide us with the Product so that we can inspect it and, where necessary, repair or replace it.

Before sending the Product, please contact us so that we can advise you on the most convenient way to provide it.

We cover the costs of repair or replacement, including transport costs, in accordance with applicable law.

Please do not send the Product cash on delivery or to a Parcel Locker, collection point or any location other than our physical store address.

You may also deliver the Product to us in person:

FROART
ul. Gołębia 10
31-007 Kraków
Poland

9.4. Handling complaints

We will respond to your complaint within 14 days.

If we do not respond within 14 days, your request will be considered accepted.

After receiving the Product, we will assess the reported issue and, if the complaint is accepted, carry out the agreed repair or replacement as soon as reasonably possible.

9.5. Examples of issues covered by a complaint

Examples of a lack of conformity with the Contract may include:

• a defective clasp or chain resulting from a manufacturing or material defect;
• a gemstone falling out due to incorrect or defective setting;
• cracking or breaking resulting from a manufacturing or casting defect;
• a Product that differs from the Order you placed, for example the wrong model, size or material.

9.6. Damage and normal wear

We are not responsible for a lack of conformity of the Product with the Contract to the extent that the problem results from:

• normal wear and tear;
• mechanical damage, such as pulling, crushing, bending or impact;
• contact with chemicals, perfumes, cosmetics, detergents or other substances;
• improper use, storage or care that is inconsistent with the care instructions provided on the Product page.

9.7. Out-of-court dispute resolution

If you are not satisfied with the way your complaint has been handled, you may seek assistance from a consumer ombudsman or use an available out-of-court consumer dispute resolution procedure.

Information about available consumer assistance and alternative dispute resolution bodies is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK) and through the Consumer Redress portal of the European Commission.

You also have the right to pursue your claims before a court.

10. Product safety – GPSR

10.1. Product safety information

We take appropriate care to ensure that our jewellery complies with applicable product safety requirements, including those arising from Regulation (EU) 2023/988 on general product safety (GPSR).

Each Product covered by GPSR includes the required information, in particular:

• manufacturer details;
• information allowing the Product to be identified;
• warnings and safety information, where required.

10.2. Manufacturer and responsible person

Manufacturer of Froart jewellery:

FIRMA JUBILERSKA FROART S.C. ERWIN FRONT, ANDRZEJ FRONT
ul. Gołębia 10
31-007 Kraków
Poland
Email: froart@froart.pl
Phone: +48 603 351 676

For jewellery manufactured by other producers, the relevant manufacturer or responsible person information is available on the Product page.

10.3. Product safety concerns

If you believe that a Product may pose a safety risk, please contact us at froart@froart.pl and provide the Product name, Order number and a description of the safety concern.

10.4. Product Safety page

Detailed information about Product safety, materials and other safety-related matters is available on our separate Product Safety (GPSR) page.

11. Intellectual property rights

Product photographs, descriptions, texts, graphics, the FROART name and logo are our property or are protected by copyright, trademark rights and other applicable laws.

You may use the Store for personal and non-commercial purposes, including browsing its content, making purchases and sharing links to Product pages.

Without our prior written consent, you may not copy, reproduce, modify, distribute or otherwise use the content of the Store for commercial purposes.

12. Final provisions

12.1. Changes to these Terms & Conditions

We may change these Terms & Conditions for justified reasons, in particular due to:

• changes in applicable law;
• changes to the Store or the services we provide;
• technical or security-related changes;
• changes to the way the Store operates.

Changes will take effect on the date stated in the updated Terms & Conditions and will not affect Contracts already concluded or rights acquired before the changes take effect.

We will publish the updated Terms & Conditions in the Store.

If you have an Account, we will inform you by email about significant changes before they take effect.

12.2. Your statutory rights

Nothing in these Terms & Conditions limits, excludes or affects any rights you have under mandatory provisions of applicable law.

If any provision of these Terms & Conditions is less favourable to you than the mandatory provisions of applicable law, those legal provisions will apply.

12.3. Privacy Policy

Our Privacy Policy explains how we process your personal data and applies together with these Terms & Conditions.