Frequently asked questions

Yes, we create jewelry by hand, from melting the metal to final polishing. Visualizations are created on a piece of paper, and sometimes an idea is born during creation! When creating each piece of jewelry, we devote the same amount of attention to it. Small variations in finish are part of that process, not a flaw. We use natural stones, which always slightly vary, making each piece unique. Froart collections feature timeless forms, both minimalist and more distinctive designs inspired by vintage jewelry. We strive to make every piece to the highest standard of quality.

We create our jewelry in workshop on the back of our shop at 10 Gołębia street in Cracow. We pass on experience from generation to generation, perfect our original classic collections and create new, unique forms.

We prioritize responsible sourcing and eco-friendly packaging.

The only customization we offer is resizing, for rings and chains. Availability is marked on each product page. See the Sizing section below for exact details by product type. If the product you're interested in is unavailable, please email us. We'll try to help.

There is no direct option to place a special order on our website. Custom orders are subject to the jeweler's availability and turnaround time. It depends on the number of services and orders placed in-store. If you're interested in custom-made jewelry, contact us by email or visit our store at Gołębia 10 in Kraków.

Our jewelry is mostly made of 585 gold (14K) and 925 silver. If a different metal alloy is used, this information is visible in the product specification.

585 gold alloy contains 58.5% pure gold and 41.5% of a metal mix that increases the durability of the jewelry.

925 silver alloy contains 92.5% pure silver and 7.5% of a metal mix that increases the durability of the jewelry.

No, we don't use nickel in our gold or silver alloys. Our jewelry meets applicable safety standards for jewelry products.

We use natural stones. Vintage-style jewelry may use synthetic stones, but this is always marked in the product specification. We do not use laboratory-grown diamonds.

Yes. Natural stones vary in colour, pattern and inclusions — that is part of their character. Product photos show the actual piece you receive, but the exact appearance of a stone may differ slightly from piece to piece.

Yes. All photos are taken by us and show the actual product. The color of the jewelry may vary slightly depending on lighting or screen settings.

Yes, we attach a certificate from a jewelry appraiser to each piece of diamond jewelry.

Use our ring size guide, or visit us in person if you're nearby. For the most accurate result, measure at the end of the day, when your fingers are at their largest.

If it's too small or too large, we can resize it. Contact us by email.

No. If your measurement falls between two standard sizes, we generally recommend the larger one for comfort.

• Size up for: wide bands (above 4mm), warm weather or evenings (fingers naturally swell when warm), or prominent knuckles.
• Size down for: thin, delicate bands (under 2mm), or if you measured your finger while cold.

A good fit means the ring slides over your knuckle with a little friction, then sits comfortably at the base of your finger. When in doubt, it's easier for a jeweler to size a ring down than to stretch it larger.

Borrow a ring they already wear on the relevant finger and measure the inside diameter. If that's not possible, a close friend or family member of theirs may know their size.

Avoid contact with chemicals and cosmetics. Always remove jewelry before swimming or sleeping, protect jewelry from pressure, and store pieces separately to prevent scratching. To clean your jewelry, you can use a damp microfiber cloth. Gently rinse and dry. You will find a full care guide on each product page.

Yes, jewelry may tarnish. Silver tarnishes over time due to oxidation. This is natural for 925 silver and doesn't indicate a defect. Gold itself doesn't oxidize but may darken slightly over time, because metals such silver and copper in the gold alloy react with cosmetics, chemicals, or sweat. Follow our use and care instructions to reduce the risk of tarnishing, and see our safe cleaning methods. We can also clean your piece for you at our shop.

Yes. Gold and sterling silver bands are ideal for daily wear. We design with everyday wear in mind, and take care to make our rings durable enough to last for years. How you wear and store your rings affects their durability, so follow the use and care instructions to avoid discoloration or deformation.

You'll find available engagement rings in their own category. We do produce wedding rings, but they're not currently available in the online shop. You can view our designs in person at 10 Gołębia street in Cracow.

Yes, each piece of diamond jewelry comes with a certificate from a jewelry appraiser.

Yes, for the vast majority of people. Our earrings are made exclusively from high-quality 585 gold and nickel-free 925 silver, which minimizes the risk of allergic reaction to almost zero. That said, allergic reactions are highly individual. In rare cases, the body can react even to pure precious metals or to the copper naturally present in 925 silver. If you have a particularly severe allergy, we recommend consulting a dermatologist or wearing the earrings for a short trial period first.

We sell only pairs.

• Studs sit flat on the earlobe, without dangling or moving.
• Hoops are circle-shaped and pass through the earlobe. They range from small and fitted to large and bold.
• Drops hang just below the earlobe and are usually stationary or move very gently.
• Dangles hang well below the earlobe and swing freely from side to side.

We don't offer custom clips or screw-backs.

It depends on the bracelet type.

• Chain bracelets: measure your wrist circumference with a flexible tape measure or a piece of string, marking where it overlaps. Lay the string flat against a ruler to get the exact measurement, then add 1–1.5 cm for a comfortable fit.
• Bangle bracelets: sized by hand circumference, since a bangle needs to slide over your knuckles. Measure the widest part of your hand with your fingers tucked together, to make sure the bangle will fit through.

Resizing is available for chain bracelets without stones. We don't adjust size for bangle bracelets.

No, pendants are sold without a chain. You'll find chains in our Necklaces collection.

A chain is a simple piece of jewelry made only of interlinked links, without any ornament or stone. We offer chains in various thicknesses and weaves — thin, subtle chains pair well with pendants, while thicker chains are decorative on their own and also suit larger pendants.

A necklace is a complete piece that combines a chain with an integrated central ornament, such as a stone-set pattern or other decorative element. Unlike a chain, a necklace doesn't need anything added to be worn.

Yes. If the chain length is too short or too long we can resize it. Contact us by email.

No, adjusting the length of a necklace isn't available.

A brooch doesn't have to stay on a lapel. Wear it on a blazer, coat, scarf, knitwear or even a handbag to add a personal touch to an everyday look. There are no strict rules, the best place is wherever it feels right to you.