Online Store Terms and Conditions

FIRMA JUBILERSKA FROART S.C. ERWIN FRONT, ANDRZEJ FRONT
Last updated: September 2026
froart@froart.com · +48 603 351 676 · ul. Gołębia 10, 31-007 Kraków, Poland

We encourage you to read these Terms of Service for the Froart online store.

Learn about your rights set out in this document and make informed purchases.

Contact us if you have any additional questions.

Definitions

1. About the company

The online store at froart.pl is operated by:

FIRMA JUBILERSKA FROART S.C. ERWIN FRONT, ANDRZEJ FRONT
ul. Gołębia 10, 31-007 Kraków, Poland
Tax ID (NIP) 6790044235 · REGON 350206437
Email: froart@froart.com
Phone: +48 603 351 676

The online store is available to you around the clock, seven days a week. We respond to enquiries on business days between 10:00 and 18:00.

2. Our products

Products available in our store fall into three categories:

2.1. Ready-to-ship products

These are Products we hold in stock and ship within 1–3 business days.

2.2. Products subject to modification

These are products we can modify slightly at your request. Possible modifications include, among others:

1. Resizing a ring by up to two sizes. Not all rings can be modified. Information is provided on the product page.
2. Shortening chains and bracelets to any length.

Please note: if a product is modified, this may exclude the right of return — we explain this further in section 8.

2.3. Products manufactured after order placement

We offer jewellery from our signature permanent collection manufactured after you place an order. Lead time is up to 30 business days. These products are marked on the website. Manufacturing a standard catalogue item after order placement does not, by itself, exclude the right of withdrawal. The right of withdrawal is excluded only for products made to the Customer’s individual specifications or clearly personalised (Art. 38(1)(3) of the Polish Consumer Rights Act).

3. Customer account

Registering a Customer account is entirely voluntary. You may also shop without creating an account.

3.1. Benefits of having a Customer account

• faster checkout thanks to saved details,
• access to order history,
• management of personal data and delivery addresses.

3.2. Account security

Your Customer account login and password are confidential. Please do not share them with third parties. If you suspect that someone has gained access to your account, contact the Seller immediately.

The Seller is not liable for damage resulting from the Customer sharing login details with third parties.

3.3. Account deletion

You may delete your account yourself in the settings or write to us at froart@froart.com. Deleting your account does not affect fulfilment of orders placed earlier or your rights regarding complaints.

Accounting data related to Orders is retained for the period required by tax law (6 years).

4. Placing orders

You may place orders electronically around the clock, seven days a week, through the Store’s sales system.

4.1. Order procedure

• Add selected Products to the cart,
• Complete delivery details and choose a payment method,
• Confirm the Order.

4.2. Order confirmation

After placing an Order, you will receive an automatic confirmation that it has been accepted into the system. This message does not yet mean that a Sales contract has been concluded.

A Sales contract is concluded when we send you confirmation that the order has been accepted for fulfilment.

All products displayed in the Store are currently available; however, in exceptional situations (e.g. simultaneous in-store sale) an item may become unavailable. In such a case we will inform you and offer a refund, an order change, or a new fulfilment date.

5. Prices and payments

All Prices shown in the store are gross prices (including VAT).

Free delivery applies to Orders worth at least PLN 500.

5.1. Available payment methods

Online payments in the Store are processed by the Przelewy24 service. The provider of online payment services is PayPro S.A. with its registered office in Poznań, ul. Pastelowa 8, 60-198 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000347935, NIP 7792369887, REGON 301345068, share capital PLN 4,737,100.00 paid in full, entered in the register of national payment institutions kept by the Polish Financial Supervision Authority under number UKNF IP24/2014.

Available payment methods are shown on the Przelewy24 form at checkout and in the Store footer. They may include, in particular: online bank transfers, BLIK, payment cards (Visa, Mastercard), Apple Pay, and Google Pay — according to the methods currently made available by the operator.

The operator of payment cards is PayPro SA Settlement Agent, ul. Pastelowa 8, 60-198 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000347935, NIP 7792369887, REGON 301345068.

Orders are paid in advance. Fulfilment time is counted from the moment payment is credited. If payment fails, the Order is not sent for fulfilment.

Refunds (withdrawal, complaint, or cancellation) are made using the same payment method used at purchase, on the terms in section 8 and applicable law. Complaints about the payment service may also be submitted to PayPro S.A. under the Przelewy24 terms.

5.2. Lowest price in the preceding 30 days (Omnibus Directive)

If we display a promotional price for a product, we also show the lowest price in the 30 days before the reduction, in accordance with the Polish Act on Informing about Prices of Goods and Services.

5.3. Obligation to pay

By placing an Order using the “Order and pay” button, you confirm that you are aware of your obligation to pay for the ordered Products in accordance with Directive 2011/83/EU.

5.4. Pricing errors

In the event of an obvious pricing mistake (e.g. a price that clearly deviates from the value of the Product), the Seller reserves the right to cancel the Order in accordance with Art. 84 of the Polish Civil Code. You will be informed of this, and any payment made will be refunded without delay.

6. Delivery

We ship Products within Poland and abroad. Delivery cost is always visible in the Order form before submission.

Placing an Order means acceptance of the delivery costs shown in the order summary.

The Customer does not bear any additional charges of which they were not informed before completing the purchase.

Free delivery applies from PLN 500.

6.1. Available shipping methods

Within Poland:

• Insured courier — delivery to the address provided at checkout.

Each parcel is insured to the order value and sent with tracking.

International delivery:

• Courier companies cooperating with the Seller.

Detailed information about delivery and returns is available on the Delivery and returns page.

6.2. Fulfilment times

Fulfilment time is counted from the moment payment is credited.

We carefully secure every Order before dispatch so that it arrives safely and as quickly as possible.

6.3. Transfer of responsibility for the shipment

a) Responsibility for the shipment passes to the Customer upon receipt (Art. 548 §3 of the Polish Civil Code). In the event of loss or damage to the shipment, the Seller will promptly refund the Customer’s payment or send a new Product.

b) For Customers who are not Consumers, risk passes to the Customer when the shipment is handed over to the carrier (Art. 548 §1 and Art. 544 of the Polish Civil Code). In the event of damage to the shipment, the Customer submits a claim directly to the carrier.

6.4. Inspection of the shipment upon receipt

We recommend inspecting the shipment upon receipt. If the shipment is damaged, the Consumer should prepare a damage report in the presence of the courier. Failure to prepare a report may make it harder to pursue claims against the carrier.

6.5. Delays and force majeure

The Store is not liable for delivery delays resulting from the carrier’s fault or force majeure, in particular logistics system failures, transport disruptions, natural disasters, or other events beyond the Seller’s control.

6.6. In-store collection

In-store collection at the Seller’s showroom in Kraków is available. Please contact us in advance to arrange a collection time.

7. Complaints

If the Product you receive is defective or not in conformity with the contract, as a Customer you have the full right to submit a complaint. We are liable for lack of conformity of the Product with the contract in accordance with the Polish Consumer Rights Act. For customers who are not Consumers, we are liable in accordance with the Polish Civil Code.

7.1. How to submit a complaint

1. Submit a complaint in one of the following ways:
   • by email to froart@froart.com,
   • in person at the showroom at ul. Gołębia 10 in Kraków.
2. Prepare the information needed to process the complaint:
   • proof of purchase (receipt, payment confirmation, or invoice),
   • Order number,
   • description of the defect,
   • information on what you expect: repair, replacement, price reduction, or withdrawal from the contract,
   • photos of the defect (optional — may speed up processing).
3. Deliver the product using one of the following options:
   • send it to: ul. Gołębia 10, 31-007 Kraków, Poland,
   • bring it in person to the showroom: ul. Gołębia 10, 31-007 Kraków, Poland.

7.2. Your rights when goods are not in conformity with the contract

As a Consumer, you have the right to have the Product brought into conformity with the contract by:

• repair of the Product,
• replacement of the Product with a new one.

If bringing the Product into conformity in the form you choose is impossible or would require excessive cost, we may propose an alternative solution. After an unsuccessful reasonable period for bringing the Product into conformity, you may request a price reduction or withdrawal from the contract — in accordance with the Polish Consumer Rights Act.

7.3. Examples of defects subject to complaint

• physical defects: faulty clasps, stones falling out on their own (poor setting), cracks resulting from casting errors,
• lack of conformity with the contract: the product differs from what was ordered (e.g. different model, colour, or size).

7.4. How complaints are handled

If the remedy you choose to bring the product into conformity with the contract is:

• impossible, or
• would require excessive cost,

we may propose an alternative solution (e.g. repair instead of replacement, or vice versa).

We carry out repairs or replacements within a reasonable time after the complaint is submitted. The time required depends on the nature of the Product and the complexity of the repair.

All costs related to repair or replacement, including shipping costs, are borne by the Seller.

We process complaints within 14 days of receiving them. Failure to respond within that period means the complaint is deemed accepted to the extent and on the terms provided by law. We will inform you of our decision by email.

7.5. Liability for lack of conformity caused by the Customer

The Seller is not liable for lack of conformity with the contract that results exclusively from:

• natural wear, e.g. worn gilding or a darker surface,
• mechanical damage caused by pulling, crushing, or contact with hard objects,
• contact with chemicals, water, perfume, or detergents,
• improper use or maintenance inconsistent with the instructions in “How to care for your jewellery”.

7.6. Natural characteristics of Products that are not defects

Our jewellery is handmade using natural stones. This means that each Product may differ slightly from the pieces shown in photographs.

Natural stones may have characteristic features such as:

• inclusions (micro-cracks, air bubbles),
• differences in colour, saturation, or clarity,
• subtle differences in mineral structure and arrangement,
• minor differences resulting from handcrafting,
• differences in the colour of the Product resulting from screen settings, lighting, or individual material characteristics.

These features are natural properties of stones and handcrafting, not grounds for a complaint.

We process complaints in accordance with the Polish Consumer Rights Act of 30 May 2014 (conformity of goods with the contract) and — for customers who are not consumers — in accordance with the Polish Civil Code.

The rules described in this section apply to Consumers and entrepreneurs with consumer rights. For Customers making professional purchases, the Polish Civil Code applies.

8. Returns (right of withdrawal)

We want you to be satisfied with your purchase. However, if for any reason you wish to return a product, you will find the necessary information below.

As a Consumer or entrepreneur with consumer rights, you have the right to withdraw from a distance contract within 14 calendar days of receiving the Order without giving any reason. The legal basis is the Polish Consumer Rights Act of 30 May 2014.

Information on withdrawal from the contract and how to return a product is available on the Delivery and returns page.

8.1. Submitting a withdrawal statement

The primary electronic withdrawal function is our online withdrawal form on the Right of withdrawal page — no account or password required. The form asks for your full name, order number, whether you are returning the entire order or part of it, and your email. We confirm receipt of your statement by email with the date and content of your statement.

You can also submit a return request from order history in your customer panel — a return option appears next to eligible orders. Guests can open the panel with the email from checkout and a one-time code (no password).

You can access the form via the footer policies row and the button Submit withdrawal on every page of the Store.

Alternatively, you may submit a withdrawal statement within 14 days of receiving the shipment by emailing request@froart.pl with your order number and the Products covered by the withdrawal. Your message should include your identifying details and the date of the statement. After email submission, the Store promptly sends confirmation of receipt on a durable medium (email).

You may use the withdrawal statement template available on the Delivery and returns page. Using the template is optional.

8.2. How to return a product

1. Prepare the shipment. If possible, include proof of purchase and return the Products with their packaging and tags. Lack of packaging or tags alone does not deprive you of the right of withdrawal. You may handle and inspect the product only to the extent necessary to establish its nature, characteristics, and functioning. If you submitted withdrawal by email — we encourage you to send a completed withdrawal statement template available on the Delivery and returns page. This is not mandatory but may speed up the refund process.
2. Send the shipment to: ul. Gołębia 10, 31-007 Kraków, Poland. When you withdraw from your purchase, return shipping is free — we send return instructions (including a return label, if applicable) after your withdrawal is confirmed.

8.3. Refunds

We will reimburse you without undue delay and no later than 14 days from the day we receive your withdrawal statement. We may withhold reimbursement until we receive the returned Product or proof that you have sent it back, whichever occurs first.

• we refund the amount paid for the Product,
• we refund delivery costs in the amount of the cheapest delivery option offered by Froart,
• funds will be returned using the same payment method used when placing the order.

If the value of the product is diminished as a result of use beyond what is necessary to establish its nature, characteristics, and functioning, we may reduce the refund by an amount corresponding to that diminution (Art. 34(2) of the Polish Consumer Rights Act).

8.4. When is a return not available?

Under applicable law, the right of withdrawal does not apply in the case of:

• products made to the Customer’s individual specifications or clearly personalised (Art. 38(1)(3) of the Polish Consumer Rights Act),
• products modified at the Customer’s individual request after the contract is concluded, where the statutory exclusion applies (e.g. individual engraving, stone or metal change, bespoke design).

If you are unsure whether your product qualifies for return, contact us before sending it.

8.5. Important information

• You have 14 days from submitting the return to send back the Product.
• We do not accept cash-on-delivery shipments or shipments sent to parcel lockers, parcel machines, or other collection points.
• Exchange of a Product is possible only by returning the product and placing a new order.
• When you withdraw from the contract, return shipping is free (paid by Froart).
• We do not accept returns at the physical store.
• The right of withdrawal applies only to Consumers and entrepreneurs with consumer rights.

Additional information about returns is available on the Delivery and returns page.

9. Photographs, descriptions, and copyright

All photographs, graphics, product descriptions, and content published in the store are the property of FROART S.C. or are used under licence. Copying, reproducing, distributing, or using these materials without the Seller’s consent is prohibited.

10. Personal data protection

We care about your privacy. Detailed rules on the processing of personal data, including scope, purposes, legal bases, retention periods, and what data we collect, are set out in our Privacy Policy available on the Store website.

12. Final provisions

These Terms of Service may be updated for legal or technical reasons. We will inform you of changes in advance. Changes do not affect orders placed before they take effect.

If you are a registered Customer on our website, you will receive an email with information about the changes and the updated terms 15 days before their official publication on the website.

Unregistered customers will be informed of the updated terms through a notice displayed on our website for 15 days before their official publication. You will need to accept or decline the updated terms again.

Matters not regulated by these Terms are governed by Polish law, in particular the Polish Civil Code and the Polish Consumer Rights Act.

The current version of the Terms is always available at froart.pl and applies to all consumers.

Consumers may use out-of-court methods of handling complaints and pursuing claims, including mediation and permanent arbitration courts competent for the Seller.

The Sales contract is concluded in Polish and is governed by Polish law.

Have questions? Write to us at froart@froart.com.